June 1, 2010 | Issue #1
Calendar of Events
06/01/2010 Atlantic Hurricane Season Begins
06/14/2010 Flag Day
06/20/2010 Father's Day
06/21/2010 First Day of Summer
KC Poulin, President & CEO of CIS
Chief Mike O'Connor, VP of Protective Services
Capt. Henry Mann, Watch Commander
Chris Jones, IT Manager
Andrew Belich, Editor of Client News Services
Click here for all your safety and security needs.
Proactive foot patrols equals saving lives.
By Andrew Belich, Editor of Client News

One fall evening, during one of our proactive foot patrols, an Orlando CIS protection officer thought he heard a beeping sound coming from the inside of an apartment. Upon further investigation, the officer smelled and could see smoke coming from a partially open window from a single dwelling apartment. The officer immediately used his 2-way radio and called our 24-hour operations center headquartered in Clearwater, FL for the fire department and pulled the fire alarm to the entire building. As the fire department was being called, the officer began knocking on the door and yelling into the window in an attempt to find out if anyone was inside. Without success and realizing that the door was locked, the officer remembered the front window was open and climbed through it. Due to the heavy smoke inside the apartment, the officer had to crawl on his hands and knees while checking the inside for occupants. The officer then located an elderly female asking for help in her bedroom; however she was unable to help herself and appeared to be suffering from smoke inhalation. Our officer then picked up the female and assisted her to the outside of her building. He then returned back into the unit to complete his primary search for any other persons inside. After that search was complete and no others were found inside, the source of the smoke and fire was located. It was a pan on the stove which the officer removed and turned off the stove prior to the arrival of the fire department. As the officer returned back outside to assess the condition of the resident the fire department and paramedics were arriving on scene.

The elderly female was treated by the paramedics for minor smoke inhalation. It was later discovered that the female had been cooking when she started having a diabetic issue and passed out leaving the cooking food on the stove. The female did not require transport to a hospital and was treated at the scene. Property damage to the inside of the apartment was contained to smoke damage only and no other apartments were affected.

It was the quick actions of the CIS protection officer that may have saved this female's life and the apartment building from a total loss.
Contact Us
You may contact the Editor by email at:


Existing and future clients may contact the Chief's Office by email at:


For all other inquiries, please visit our website at:

In This Issue...
  • Welcome to the First Edition of the Client Newsletter
  • Florida: Becoming a gang breeding ground.
  • CIS provides service tailored to your needs.
  • Keeping Reporting Confidential
  • Welcome to the First Edition of the Client Newsletter
    By Chief Mike O'Connor

    I am very proud to be a part of the first edition of the CIS Client Newsletter. CIS has created this service in an effort to establish lines of communication that are unparalleled in the industry. This correspondence will bring to light such things as liability concerns and how to proactively mitigate those concerns. It will also include a calendar of upcoming holidays or events. Another column will be real life events that CIS Officers deal with on a day to day basis, some will be funny, others will be CCBPI-based, where officers demonstrate the impact that they make on the quality of life in the communities they serve.

    Please feel free to send my office any request that you would like to see CIS address, I will do my best to see that your request will be featured in the next edition. This will allow all of our clients to benefit from these inquiries.
    Florida: Becoming a gang breeding ground.
    TALLAHASSEE - A growing gang capital, Florida now has 1,100 gangs with almost 49,000 members, a statewide gang reduction task force reported.

    (click to read more)
    CIS provides service tailored to your needs.
    How do you determine whether or not to adjust the hours of your security coverage?
    By Mark E. Puetz

    When an incident occurs, anything that threatens your property or interests, it is very tempting to ask, "Where was security?" If the worry is that security was somehow negligent, this is a fair question. Addressing the question of security performance or negligence brings its own issues, and is beyond the intent of this article. When security was not scheduled at the time of the incident, this question almost always evolves into, "WHY was security not scheduled?" The immediate reaction of many is to adjust or change altogether the hours of security on-site. This too brings its own issues. We consider why you have security at certain hours and why you would or would not want to change, even after something happens. Nothing presented here should be considered as legal, advice, of course; just "food for thought."

    (click to read more)
    Keeping Reporting Confidential
    by Mark E. Puetz, MBA

    You are sitting at your desk on Monday morning, perhaps enjoying your first cup of coffee and looking forward to the start of your week. Everything was cleared off your plate at the end of last week and you left your workspace clean to start your weekend. Now, you settle in, take your first sips, and turn on your computer. Before it even boots up, in walks one of your favorite residents. She complains about an incident that happened Saturday evening and asks if she can have a copy of the CIS reporting. She wants to be able to give that to the detective who responded and her insurance company. What do you do? What should you do?

    You have three immediate choices; 1) you could provide her with the documentation she requests, 2) you could deny her the documentation she requests; or 3) you could refer her to CIS and ask that she make the request of them. Before we consider your options, though, let's consider what the reporting is, and what it is not.

    If you have contracted with CIS to patrol your property, odds are you have them there when you are not. They most often patrol nights and weekends and act as your eyes and ears when you are not there. Each business day they send you a report of their activity from the previous night. This is an important deliverable to you and allows you to see something of what they do for you. But it is a lot more than that. It is a document that informs you of security issues on your property; inoperative lighting, defective gates or fencing, trespassers, problem residents, and so on. You certainly want your security service to communicate these to you.

    Do you want to share this information with others? Do you want people outside of your management team knowing these sorts of things? The answer to this should be a resounding No! This information might be used against you in a legal proceeding after all. CIS is neither law enforcement nor a public agency. Generally speaking, our reporting is not available to the public. Indeed, we maintain that all of our reporting remains our property, is confidential, and is shared with you only, as our client.

    So, how should you respond to your resident's request? Obviously, we suggest you not provide her with the documentation outright. We also suggest you not deny her outright either. Since the reporting is a product and property of CIS, you should direct her to contact CIS and express her concerns to us. While it is not likely we will provide our reporting to her either, to protect your interests, we may be able to assist her with getting the information she needs for law enforcement or her insurance agency.

    Any time a resident, or anyone else, for that matter, has a question about documentation for an incident that occurs on your property, feel free to refer them to CIS.

    Mark E. Puetz is the Director of Risk Management and Professional Standards for KKP Security Group. As an experienced security practitioner himself, he has protected the assets and interests of numerous clients over the years and has supervised others in doing so. He has an MBA from the University of South Florida and a BA in Criminology and Criminal Justice from The Ohio State University. Along with his work in private security, he has consulted with mid-market enterprises, written numerous articles, and given presentations on quality improvement in service businesses.
    Copyright © 2010 Critical Intervention Services. All Rights Reserved.