March 1, 2011 | Issue #10
Calendar of Events
03/08/2011 Fat Tuesday
03/09/2011 Ash Wednesday
03/13/2011 Daylight Savings Time Begins
03/17/2011 St. Patrick's Day
03/20/2011 First Day of Spring & Purim
KC Poulin, President & CEO of CIS
Chief Mike O'Connor, VP of Protective Services
Maj. Mark Puetz, Dir. of Risk Management
Chris Jones, IT Manager
Andrew Belich, Editor of Client News Services
Amy O'Rourke, Director of Public Affairs
Ashley Casey, Executive Assistant to KC Poulin
Rob McDaniels, Feature Writer
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To support the local effort in creating a safer community, was established to serve as a comprehensive source for information and advice on critical issues of crime and domestic security.
Free S2 Weapons Training!
By Chief Mike O'Connor, VP of Protective Services

CIS is offering Concealed Weapons Classes at the S2 Safety & Intelligence Institute. The S2 Institute was created so that CIS Officers could receive training at a level that would allow the Officers to be successful on the properties, which we service.

CIS will be sponsoring Concealed Weapons Classes at NO COST for up to three members of your management team and/or staff, including HOA board members. All of our clients are invited to attend the class at the reduced cost of $65.00. Classes take place the first Saturday of the month from 9am to 3pm.

If you are interested in attending, please email my assistant Kristyn, with your full name and the date, which you’d like to attend. Her email address is:

Also, please feel free to visit the S2 website at

S2 Safety & Intelligence Institute
See you there!
Contact Us
You may contact the Editor by email at:

Existing and future clients may contact the Chief's Office by email at:

For all other inquiries, please visit our website at:
In This Issue...
  • Warm Weather Has Arrived!
  • Treating Others as They Would Have You Treat Them
  • 18 Common Work E-mail Mistakes
  • Warm Weather Has Arrived!
    By Chief Mike O'Connor, VP of Protective Services

    This is a welcome time of the year for us Floridians. The weather is warmer, and that makes outdoor activities a must! Your residents will be looking forward to using the amenities. Whether it's a picnic, more time at the playground, or a cool dip in the pool, these all play a role in resident retention. This would be an ideal time to send out a reminder letter to insure residents are familiar with the guidelines when using these common areas. Please feel free to contact your Community Resource Officer, who can assist in developing a pool pass system, or to confirm the times of operation of these common areas. Have a great summer.
    Treating Others as They Would Have You Treat Them
    By Mark E. Puetz, MBA

    Last month I wrote about why that irate, complaining resident is someone you should take seriously, no matter how much she seems to have disrupted the peace and quiet of your morning. If she believes you are not taking reasonable steps to address her concerns, she can quickly become a nightmare for your reputation, and that of your property, by telling everyone she knows about your bad service or, worse yet, by posting comments on various internet sites which then reach millions of people. More importantly, though, she may be doing you a favor by pointing out where your business model needs some improvement. We could all stand improvement, and we certainly want to be better than our competition, so this information should be welcome to us. I ended by suggesting that you invite her in and listen to what she has to say.

    Of course, as with most advice given in short articles like this one, the idea of "inviting her in and listening" is not quite as simple as it may seem. You could let her sit across from you at your desk while she rants and raves, stare at her with a straight face and nod once in a while to pretend you are interested, then usher her out with a smile and a handshake when she runs out of steam, but would that really get to the heart of the matter? Would that work for you if you were the complaining party?

    (click to read more)
    18 Common Work E-mail Mistakes
    By Rob McDaniels, Feature Writer

    Most of us rely on e-mail as one of our primary communication tools. And given the number of messages we send and receive, we do it with remarkable success.

    But as with anything, the more e-mails we send, the more likely we are to screw one up. And simple e-mail mistakes can be disastrous. They can cost us a raise, promotion--even a job.  With a new year upon us, this is the perfect time to go through some of the worst e-mail mistakes employees make and how to avoid them.

    1. Sending before you mean to. Enter the recipient's e-mail address only when your e-mail is ready to be sent. This helps reduce the risk of an embarrassing misfire, such as sending an important e-mail to the wrong person or e-mailing a half-written note.

    2. Forgetting the attachment. If your e-mail includes an attachment, upload the file to the e-mail before composing it. This eliminates the embarrassing mistake of forgetting it before hitting "send," and having to send another e-mail saying you forgot to attach the document.

    3. Expecting an instant response. Don't send an e-mail and show up at the recipient's desk 30 seconds later asking if they've received it. They did, and they'll answer at their convenience. That's the point of e-mail.

    4. Forwarding useless e-mails. I've never seen a single e-mail forward at work that was beneficial. Whether it's a silly joke or a heartwarming charity, there's never a time to share an e-mail forward using your work e-mail.

    5. Not reviewing all new messages before replying. When you return to the office after a week or more away, review all new e-mails before firing off responses. It might be hard to accept, but odds are, things did march on without you. Replying to something that was already handled by a co-worker creates extra communication, which can lead to confusion, errors, and at the very least, wasted time for everyone involved.

    6. Omitting recipients when you "reply all." Unless there's an important reason to omit someone, don't arbitrarily leave people off the response if they were included on the original message.

    7. Including your e-mail signature again and again. Nor do you need to include it at the end of an e-mail you send to your long-time co-worker who sits six feet away. If you have your e-mail program set to automatically generate a signature with each new message, take a second to delete it when communicating with someone who knows who you are. It's always wise to include your phone number, but the entire blurb with your title and mailing address is often nothing but clutter.

    (click to read more)
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