May 4, 2011 | Issue #12
Calendar of Events
05/03/2011 National Teachers Day
05/05/2011 Cinco de Mayo
05/08/2011 Mother's Day
05/21/2011 Armed Forces Day
05/22/2011 National Maritime Day
05/30/2011 Memorial Day
KC Poulin, President & CEO of CIS
Chief Mike O'Connor, VP of Protective Services
Maj. Mark Puetz, Dir. of Risk Management
Chris Jones, IT Manager
Andrew Belich, Editor of Client News Services
Amy O'Rourke, Director of Public Affairs
Ashley Casey, Executive Assistant to KC Poulin
Rob McDaniels, Feature Writer
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To support the local effort in creating a safer community, was established to serve as a comprehensive source for information and advice on critical issues of crime and domestic security.
Free S2 Weapons Training!
By Chief Mike O'Connor, VP of Protective Services

CIS is offering Concealed Weapons Classes at the S2 Safety & Intelligence Institute. The S2 Institute was created so that CIS Officers could receive training at a level that would allow the Officers to be successful on the properties, which we service.

CIS will be sponsoring Concealed Weapons Classes at NO COST for up to three members of your management team and/or staff, including HOA board members. All of our clients are invited to attend the class at the reduced cost of $65.00. Classes take place the first Saturday of the month from 9am to 3pm.

If you are interested in attending, please email my assistant Kristyn, with your full name and the date, which you’d like to attend. Her email address is:

Also, please feel free to visit the S2 website at

S2 Safety & Intelligence Institute

See you there!
Contact Us
You may contact the Editor by email at:

Existing and future clients may contact the Chief's Office by email at:

For all other inquiries, please visit our website at:
In This Issue...
  • Hurricane season is almost here!
  • ASIS Nominees!
  • Management by the numbers
  • Stress: Life's Manageable Byproduct
  • Hurricane season is almost here!
    By Andrew Belich

    The 2011 Atlantic Hurricane Season may start earlier than predicted. In fact, the National Weather Service is currently tracking and "bad patch of weather that could become a tropical cyclone" in the Atlantic. The National Weather Service predicts an "an active season with more impact on the U.S. coastline than last year."  You and your staff need to be prepared to respond to severe weather and flooding.  Your residents will look to you for guidance on the well being of their homes within your community.
    (click to read more)
    ASIS Nominees!
    By Chief Mike O'Connor, VP of Protective Services

    I would like to take this time to recognize the following CIS officers, which have been nominated for ASIS (American Society for Industrial Security) awards, for their outstanding performance. Way to go guys!

    On 08/26/2010, at approximately 8:54pm, Corporal Ricky Vargas was patrolling an apartment community in the Tampa Bay area when a frantic female waived him down, advising him that her husband had stopped breathing. At this point, Cpl. Vargas immediately contacted the operations center to send fire rescue, while he ran to the residence. When he arrived, the husband was not breathing, nor did he have a pulse. Cpl. Vargas began to administer CPR and continued to work on this individual until fire rescue arrived. After several minutes of CPR, Cpl. Vargas was able to revive the subject, and placed him in a rescue position until paramedics arrived. If it had not been for Cpl. Vargas' quick thinking, and training, this man might not have been alive to see his family another day.

    On 06/10/2010, at approximately 7:00pm, Officer Tyler Hayes responded to a back-up call to assist another CIS Officer, who had a subject at gunpoint. That subject was armed with a knife and had just stabbed a person several times. When Officer Hayes arrived on scene, he observed the victim with two possibly life threatening stab wounds (one stab wound was located in the thigh and the other located in the subject's chest, near his heart). The victim was bleeding tremendously and began to go into shock. Officer Hayes is a certified EMT.  He used his trauma kit to apply pressure to these wounds, and attempt to stabilize the victim, until fire rescue could arrive on scene. It was observed by the other officers present, that Officer Hayes did not hesitate, nor show fear for his own safety, while there was an armed subject present. Officer Hayes continued to treat the victim. If it wasn't for Officer Hayes' immediate response and selflessness, this victim could have easily bled to death, or sustained further injuries. The victim did survive, and the armed subject was taken into custody by CIS Officers and turned over to the Sheriff's Office once they arrived on scene.
    Management by the numbers
    By Mark E. Puetz

    Many of us in managerial positions of any sort spend a significant part of our day and mental energy obsessing about numbers; financial statements, sales figures, performance measures, inventory counts, call statistics, and so on. We believe these numbers tell us how well a process is working, how well we are doing our job, or where we must allocate our time and resources. We are so firm in our belief we will make important decisions based on a statement, a spreadsheet, or a printout. Some thoughts about numbers …

    "What you do not measure, you cannot control."
    -- Tom Peters.

    "What gets measured, gets done."
    -- Tom Peters

    "If you can't describe what you are doing as a process, you don't know what you're doing."
    -- W. Edwards Deming

    You get what you measure.
    The two quotes from Mr. Peters above have their merit, but this is a cautionary comment. You must be sure to measure the right thing. Measuring the wrong thing is not only a waste of time and effort, but it may give you bad information. Bad information breeds bad decisions. For example, if your business relies on sales and you believe the key to making good sales is meeting a lot of people, you may choose to measure and hold your people accountable to how many contacts are made each month. Your sales force will respond by meeting as many people as they can, and you will reward and designate territories based on who is most gregarious or the population demographics, but you may never see an increase in sales. Meeting people alone, usually does not drive sales. As Mr. Deming suggested, you must understand your sales cycle, and what really drives sales, in order to determine the appropriate things to measure and where you must hold your sales force accountable. For example, while meeting as many people as possible may not drive sales, meeting qualified prospects will likely increase the odds of a sale. Measure how many qualified prospects are met, not just how many contacts are made.
    (click to read more)
    Stress: Life's Manageable Byproduct
    By Rob McDaniels, Feature Writer

    Being human, our mortality defines us. For most of us, this is a deciding factor in the course of our lives, driving us to succeed; making methodical decisions and choosing career paths in accomplishing our goals, for the betterment of our lives and our children’s futures.

    At the opposite end of the spectrum lies the demon of success in complacency. Although comforting, contentment often translates to complacency and if left unrecognized, serves to undermine ambitions, poisoning our very outlook. It is with extreme irony that an innocuous act such as contentment can so easily morph into non productive behavior. Oh what a tangled web we weave when we permit our common sense to deceive.
    (click to read more)
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