July 5, 2011 | Issue #14
Calendar of Events
07/01/2011 Canada Day
07/04/2011 Independence Day
07/14/2011 Bastille Day
07/24/2011 Parents' Day
KC Poulin, President & CEO of CIS
Chief Mike O'Connor, VP of Protective Services
Maj. Hector Rodriguez, Commander of Uniformed Services
Maj. Mark Puetz, Dir. of Risk Management
Chris Jones, IT Manager
Andrew Belich, Editor of Client News Services
Amy O'Rourke, Director of Public Affairs
Josephine Mannino, Executive Assistant to KC Poulin
Rob McDaniels, Feature Writer
Click here for all your safety and security needs.

To support the local effort in creating a safer community, SafeTampaBay.org was established to serve as a comprehensive source for information and advice on critical issues of crime and domestic security.
Free S2 Weapons Training!
By Chief Mike O'Connor, VP of Protective Services

CIS is offering Concealed Weapons Classes at the S2 Safety & Intelligence Institute. The S2 Institute was created so that CIS Officers could receive training at a level that would allow the Officers to be successful on the properties, which we service.

CIS will be sponsoring Concealed Weapons Classes at NO COST for up to three members of your management team and/or staff, including HOA board members. All of our clients are invited to attend the class at the reduced cost of $65.00. Classes take place the first Saturday of the month from 9am to 3pm.

If you are interested in attending, please email my assistant Kristyn, with your full name and the date, which you’d like to attend. Her email address is:


Also, please feel free to visit the S2 website at

S2 Safety & Intelligence Institute

See you there!
Contact Us
You may contact the Editor by email at:


Existing and future clients may contact the Chief's Office by email at:


For all other inquiries, please visit our website at:

In This Issue...
  • Mathew Little Memorial T-Shirt
  • The Reasonable Plan
  • Two CIS 5-year rings awarded
  • Mathew Little Memorial T-Shirt
    By Maj. Hector Rodriguez, Commander of Uniformed Services

    On May 16, 2011 the security industry suffered a great loss as Critical Intervention Services Protection Officer Mathew Little (Bravo 114) was murdered in the performance of his duties. Officer Little was a two-year veteran of CIS who served with honor and integrity.

    His passion was networking the children of the communities he patrolled. He went to work every day to make a positive impact and hoped each interaction he had with these children would plant a seed for them to become productive and successful citizens.  He was a positive role model in their lives.

    Officer Little graduated from the University of South Florida with a Bachelor of Science degree, was a believer in education, and valued the power of knowledge. In remembering the legacy he left behind, CIS has set up a scholarship in his name. To raise money for this fund, CIS is selling "Mathew Little Memorial T-Shirts" through the S2 Institute.

    Neither CIS nor the S2 Institute will profit from this sale. All proceeds will go to the scholarship fund. Children in the communities he serviced will be eligible to obtain financial support as they pursue higher levels of education and programs to provide them with the knowledge to excel in areas of their lives they wish to pursue.

    Clients of CIS may also purchase these t-shirts from their Client Relations Officer to avoid a shipping fee of $5.00.
    The Reasonable Plan
    By Mark E. Puetz

    Last month we established the notion that you, as a property manager, have a legal responsibility to maintain a reasonably safe and secure property. We recognized, though, that determining what is "reasonable" can be challenging on its own. What is reasonable for one property in one neighborhood may not be for another. Even if you decide to do a little bit extra, a bit more than might otherwise be considered reasonable, you may end up causing more issues for yourself than you intended. How do you develop a "reasonably" safe and secure property?

    The key, of course, is to have a good strategy. In this context, a strategy consists of good planning, strong execution, monitoring, and revising where need be. This process never stops. You should always be monitoring and revising. Revising takes you back to planning and executing, then to monitoring again and revising some more. It’s a continuous cycle. In some business circles today the old term "strategic plan" is no longer used for this sort of reason. It creates images of a document created once upon a time by a working group somewhere, printed up nice and pretty into a bound presentation folder, then placed on a shelf to collect dust. Rather, many world-class organizations today are engaging in what they refer to as "strategy planning," an ongoing, never ending process of planning, executing, monitoring, revising, … wash, rinse, repeat. Just as your business strategy must change and evolve with the market, so must your security strategy change and evolve with your environment.
    (click to read more)
    Two CIS 5-year rings awarded
    By Chief O'Connor, VP of Protective Services

    I’d like to congratulate two employees that were awarded 5 year rings last week for outstanding service to the agency. Cpl. Terry Metcalf/Viper 97 and Andrew Belich/Oscar 82 both started with the agency in April of 2004 and have maintained continuous employment since. Both employees have worn many different hats throughout their tenure with CIS and KKP. Below is an excerpt from the CIS SOP AE. 6010 that explains how and the rings are awarded. Great job gentlemen!

    CIS recognizes the our core philosophies and methodology and different from those of many other industries and businesses, let alone any other public safety organizations, whether they are public or private areas. These differences have brought us great success in our endeavors and continue to do so. We also recognize that the greatest strength of our agency lies in our people. Without them, the ideas of our philosophies and methodology are just ideas and have no practical application. It is the people of the agency, at all levels, who take those ideas and put them to use, who make them work every day.

    Further, CIS recognizes that some of our people bring much more to the agency than what is expressed in any job description we could ever write. They bring their experience, their own ideas, their experimentation to us in ways that take our founding concepts even further. They enrich CIS in ways that were not imagined when we began, and continue to surprise us with the value they offer.

    To recognize such individuals as these, CIS offers a very special distinction of the ‘CIS Ring.’ The CIS Ring is available not only to employees of CIS and her sister companies, but to any individual who meets the criteria expressed elsewhere in the SOP. The ‘CIS Ringholder’ has earned and will always warrant a very special place in the heart of CIS.

    The Silver CIS Ring is awarded by the founders of the agency. It is awarded, at their sole discretion, to any person who has provided at least five years of dedicated service or association to CIS and who has made more than a significant contribution to it’s success.
    Copyright © 2011 Critical Intervention Services. All Rights Reserved.