December 7, 2010 | Issue #7
Calendar of Events
12/01/2010 Hanukkah Begins at sundown
12/21/2010 First Day of Winter
12/25/2010 Christmas Day
12/26/2010 Kwanzaa Begins
12/31/2010 New Year's Eve
KC Poulin, President & CEO of CIS
Chief Mike O'Connor, VP of Protective Services
Maj. Mark Puetz, Dir. of Risk Management
Chris Jones, IT Manager
Andrew Belich, Editor of Client News Services
Amy O'Rourke, Director of Public Affairs
Ashley Casey, Executive Assistant to KC Poulin
During a shift for one of our Asset Protection clients earlier this month, one of our officers was approached by a customer who thought she was reporting a fight in the managerís office. As the CIS Protection Officer arrived at the office, he found the manager choking on his food and another employee trying to do the Heimlich Maneuver.  There was no fight, just a frantic employee trying to help his boss.  The CIS Protection Officer took over performing the Heimlich Maneuver and was successful in dislodging the food from the manager's throat. He started breathing normally again and was very thankful. Great job to the CIS Protection Officer involved.  This is the type of service you can expect from Critical Intervention Services and this is what sets us apart from 'the other guys.'
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In This Issue...
  • Have yourself a Merry Christmas
  • The CIS Annual Toy Drive
  • Managing Holiday Season Liabilities
  • Have yourself a Merry Christmas
    By Chief Mike O'Connor, VP of Protective Services

    I would like to take this opportunity to wish all of you a very Merry Christmas. This time of year usually brings out the best in all of us, whether we are participating in a toy drive, helping at the soup kitchen, or working at one of the local food banks, the willingness to help one another becomes contagious. I think we all could agree there are few things as heartwarming as the reaction of a loved one that has just opened a gift that is given with love. I hope your special wish for the holiday comes true, and the joy that tugs at your heart becomes your Christmas reality. God bless all of you and happy holidays!
    The CIS Annual Toy Drive
    By Amy OíRourke, Director of Public Affairs

    The Toy Drive started quietly during CISís second year of operation (1993), when then Client WTSP Channel 10 asked our CEO, KC Poulin, if he knew any kids who could benefit from leftover toys they had from their annual Toy Drive.  KC of course said yes and distributed the toys to children on CIS properties.  The Toy Drive was born.  

    When I first starting coordinating the Toy Drive in 1995 it was mostly a one-woman operation.  I had 28 kids from 11 families and was able to shop and do all the wrapping myself.  Field officers have always handled the deliveries.  As CIS has grown so has the toy drive.   2009 was truly record breaking when on  Christmas Eve CIS officers, and Santa, delivered toys to over 320 children in Tampa Bay and Orlando.

    (click to read more)
    Managing Holiday Season Liabilities
    By Mark E. Puetz, MBA

    The holiday season is upon us. Along with all of the wonderful family time this brings, it also presents additional opportunities for criminals. The news will be covered with stories warning us and giving advice about how to keep ourselves safe while shopping. We can expect to see many pieces telling us to be sure we let someone know where we are, to park as close to the mall entrances as we can, to store any gifts we may buy in our trunks or to cover them if we must leave them in our vehicles, and so on. Retail business owners will likely read more articles in their trade magazines about how to spot shoplifters and scams, particularly return and gift card scams for the days after the holidays. We see this every year, as though we have forgotten over the past 12 months or so. What we usually do not see is articles about how the increased activity of the season, the increases in certain types of activity, may affect the liability exposures of property owners and how best to consider those and plan accordingly.

    Just as with the malls, other retail or business establishments, residential properties may experience an increase in opportunistic criminal activity. For example, a resident may leave gifts in the back seat of her car overnight, only to come outside in the morning to find her vehicle broken into and the gifts gone. Or, maybe a family will have a nice pile of gifts under the tree, or strewn about the living room the day after. When they come home from dinner at Grandmaís later than evening they find their home burglarized and all of their new electronic toys stolen. As a property owner or manager you may wish to send reminders to your residents about these sorts of possibilities and encourage them not to leave gifts in their cars or in plain sight to anyone who may inadvertently look through their living room window. Similarly, you may want to encourage them to break down the boxes from any high-priced items and discard those boxes directly in the property dumpster, not to be left outside their door where a passing criminal may see them and thus decide where to strike next because he now knows who got the latest flat screen TV.

    (click to read more)
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