February 1, 2011 | Issue #9
Calendar of Events
02/02/2011 Groundhog Day
02/03/2011 Chinese New Year
02/12/2011 CIS 19th Anniversary
02/14/2011 Valentine's Day
02/21/2011 President's Day
KC Poulin, President & CEO of CIS
Chief Mike O'Connor, VP of Protective Services
Maj. Mark Puetz, Dir. of Risk Management
Chris Jones, IT Manager
Andrew Belich, Editor of Client News Services
Amy O'Rourke, Director of Public Affairs
Ashley Casey, Executive Assistant to KC Poulin
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Free S2 Weapons Training!
By Chief Mike O'Connor

I am very happy to announce that CIS is offering Concealed Weapons Classes at the S2 Safety & Intelligence Institute to our managers and their staff. The S2 Institute was created so that CIS officers could receive training at a level that would allow the officers to be successful on the properties that we service.

CIS will be sponsoring Concealed Weapons classes at NO COST to you, our clients. I want to encourage all of you to take advantage of this opportunity in these somewhat challenging times, it is far better to be prepared and not need it, then to need it and not be prepared. Feel free to contact my assistant Kristyn to set up your time in the class. Her email address is:


Also, please feel free to visit the S2 website at

S2 Safety & Intelligence Institute
See you there!
Contact Us
You may contact the Editor by email at:


Existing and future clients may contact the Chief's Office by email at:


For all other inquiries, please visit our website at:

In This Issue...
  • 19 Years and Going Strong
  • Updating systems for the New Year
  • Complaints are a Blessing to be Encouraged
  • 19 Years and Going Strong
    By KC Poulin, President and CEO

    February 12, 2011 marks the 19th anniversary of Critical Intervention Service's Incorporation. I've always wondered if it was coincidence, or fate, that this is the same date as Abraham Lincoln's birthday. It was during the Lincoln administration that the Pinkerton National Detective Agency, was a leading force in protecting the country. During that era it was the Pinkertons, and other private security that followed, that handled many of the functions public law enforcement eventually took over. With this change, came a disturbing drop in the prestige, reputation and capabilities of private security officers. This is something that CIS has strived to reverse in our 19 years.  

    CIS was created by Tim O'Rourke, Craig Gundry, and me, in 1992 after years of working in a variety of security capacities (in addition to the military and law enforcement) and paying to attend schools such as Executive Security International by obtaining student loans. When we first got into the private side of the business, we worked the same normal types of assignments as everyone else…gatehouses, banks, hospitals, labor disputes, executive protection, patrol, and corporate security just to name a few.

    (click to read more)
    Updating systems for the New Year
    By Chief Mike O'Connor, VP of Protective Services

    CIS would like to use this time of the year to insure that all of your contact information is updated, so please contact your Community Resource Officer to confirm any changes to your staff. I also would like to advise you that our CROs will be in contact to send out a "Reminder Letter" to your residents. This does two things, one to insure that you newer residents have our dispatch number, and this is also used to mitigate liability. The letter advises that we are there for the protection of ownerships assets and not for the protection of the resident's assets, or their personal protection. Please feel free to contact my office to obtain the template letter for notification.

    Be Safe,
    Complaints are a Blessing to be Encouraged
    By Mark Puetz, Director of Risk Management

    Imagine you are sitting at your desk, going through your morning routine of reading e-mails, arranging for bills to be paid, and preparing for meetings scheduled today. You have your cup of coffee beside you. It is quiet. Just as you settle in, one of your residents walks into your office. Shortly after a polite greeting she launches into a tirade about how someone on your staff did this or that wrong. You knew the peaceful sense of the morning was too good to be true. Dealing with an angry resident is the last thing you needed to interrupt this quiet prelude to your busy day.

    (click to read more)
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