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The operations center's experienced staff of dispatchers and command personnel assist officers in the field by monitoring unit locations, dispatching emergency assistance, checking vehicle tag numbers and subject names, and assisting with logistical activities. The enhanced communications and information support provided by the operations center improves response to emergency situations, increases officer safety, and ensures that officers are capable of making informed decisions when interacting with unfamiliar people in the field. The operations center also serves as a central location for documenting incidents, intelligence about criminal activities, and contacts between officers and the public.

To effectively support the activities of our operations staff, the CIS operations center is equipped with state-of-the-art communications and information systems. All patrol vehicles, for example, are tracked in realtime by a Global Positioning Satellite (GPS) System that displays the location of each patrol unit on-screen at our operations center. By simply looking at the computer screen, CIS operations personnel can identify and dispatch the closest patrol unit to any client location.

Another feature of the operations center is the Criminal Intelligence Matrix (CIMATRIX), our operations and intelligence database. All incidents, subject interactions, trespass warnings, and field intelligence reports are entered into CIMATRIX. CIMATRIX provides quick access to over 180,000 security events reported by CIS officers and information on thousands of subject individuals.

For events of civil emergency, the operations center is also equipped with long-range radio communications and a direct line to local county Emergency Operations Centers. If a natural disasters or other crisis occurs, the CIS operations center can continue to support field operations in close coordination with local authorities.

For more information regarding the CIS Operations Center, contact:

Brian Dwyer
Director of Operations Center
Email: cisdoc@cisworldservices.org