Discover the Critical Difference

Tampa Bay Area:

13777 Belcher Rd.
South Largo, FL 33771
Tel. (727) 461-9417

Orlando Tri-County Area:

6925 Lake Ellenor Drive, Suite 102B
Orlando, FL 32809
Tel. (407) 420-7945


Toll Free Emergency
24/7 Customer Support


CIS Emergency Communications System for Schools
Reliable and rapid alert communications

The CIS Guardian SafeSchool Program was peer reviewed by John Jay College of Criminal Justice as a model for national best practices in May 2014.

CIS Guardian SafeSchool Program

A critical part of effective response during crises is reliable and rapid alert communications and response coordination.

Many schools have complicated alert and notification procedures that often fail under the stress of live attacks. For example, in many schools it takes as many as three separate phone calls to get proper faculty lockdown and police notification when an armed intruder is discovered.

As part of the CIS Guardian SafeSchool Program, client schools with IP-based phone systems have direct extension access from their internal phone network to the CIS 24-hour Operations Center located at the CIS Headquarters in Largo, Florida. When a crisis is observed, school staff members call the proper extension from the school’s internal phones (or direct call from a cell phone) and the CIS Operator manages all subsequent notifications:

  • Radio deployment of CIS SPOs
  • Public address alert notifications
  • Police & EMS notifications
  • Crisis team notifications
  • Updating faculty on what to do next via school’s public address system and CIS’s proprietary SMS text message system facilitated by CICADa (CIS Critical Incident Communications and Documentation system)

CIS Critical Incident Communications and Documentation System (CICADa)

Anti Terrorism Officers Operations

CICADa screenshots (Top) / CIS Operations Center, KKP Public Safety Center, Largo, FL (Bottom) Under the CIS Guardian SafeSchool Program, emergency notifications only require one call from an internal extension to the CIS 24-hour  Operations Center. The CIS Operations Center then handles all further communications (SPO dispatch, Police?Fire/EMS, public address announcements, SMS text messages to faculty and staff, etc.).

Since every school is unique in terms of its procedures, CIS created a special crisis management system for use by the CIS Operations Center called CICADa (Critical Incident Communications and Documentation system). CICADa provides CIS operators with school-specific, step-by-step guidelines for managing emergency calls and prioritizing tasks.

CICADa has a special SMS communications system that allows the CIS operator to send SMS text messages rapidly to faculty and staff as a backup to the school’s public address system. This redundant feature is critical in making sure that faculty in all locations throughout the school receive notifications. The SMS text system also allows the CIS operator to discreetly and quickly communicate information to faculty and staff that would be sensitive, easily misunderstood by public address, or unnecessarily disruptive.

For more information about the CIS Guardian SafeSchool Program and optional solutions for protecting schools, please contact:

Craig Gundry, CPS, CHS-III
Vice President of Special Projects

CIS Guardian SafeSchool Program Links:

The CIS Guardian SafeSchool Program
(Main Page)

Risk Management and School Security

Physical Security and the CIS Guardian SafeSchool Program

CIS School Protection Officers

School Protection Officer Training

CCBPI and the Guardian SafeSchool Program (School Culture & Climate)

CIS Emergency Communications for Schools

CIS Student Threat Assessment and Management System (C-STAMS)

CIS SPO Peer Review Report, John Jay College of Criminal Justice, 2014 (PDF)

Recommendation for the CIS Guardian SafeSchool Program, Shorecrest Preparatory School (PDF)

Download the CIS Guardian SafeSchool Program brochure (PDF)



The training you are providing to the security personnel at Critical Intervention Services (CIS), military personnel and law enforcement professionals is unmatched by civilian readiness training for the war on terror.
– U.S. Special Operations Command

School Protection

...The quality of the SPOs' work in the Guardian Program at Shorecrest has made our school the envy of any administrator that has come to observe the program...I give my highest recommendation to the Guardian SafeSchool Program.
– Shorecrest Preparatory School

Community Solutions

CIS officers not only come in and assist us, but they're committed to the community. I never encounted that before.
– Hillsborough County Sheriff's Office

Tampa Bay Area: 13777 Belcher Road South, Largo, FL 33771 USA
Tel. (727) 461-9417 Toll-free: (800) 247-6055 Hillsborough: (813) 910-4247 Fax (727) 449-1269

Orlando Tri-County Area: 6925 Lake Ellenor Drive, Suite 102B, Orlando, FL 32809 USA
Tel. (407) 420-7945

The staff of CIS is dedicated to providing each client with the finest quality of protective services available.

Our commitment and dedication to professional, ethical, and protocol conscious service is our trademark.

Preserving, projecting, and protecting our clients’ image and interests is our business.

Copyright © 2019 Critical Intervention Services, Inc. ® Florida “A” License: A9900261 • Florida “B” License: B9200107